A refund may be available if you make an error in your donation.

Refund process

The Mary Potter Foundation recognises that it is possible to make an error when making an online donation or for donors to change their mind about the donation made. It can also occur that an error can be made by The Mary Potter Foundation or our financial institution.

The Mary Potter Foundation will fully examine all requests for refund and endeavour to ensure that genuine errors are rectified, however we are under no obligation to give refunds and the decision on refunds will be at TMPF’s discretion. The Mary Potter Foundation will endeavour to refund donations in the following circumstances:

• If an error is made in making an online donation or if the donor changes their mind, we will honour all requests for refund that are made in writing within 30 days of the date the donation was made. The written refund request must include the details of the initial transaction including date, donation amount, donor's name, ID, tax invoice number and the nature of the error.
• Requests for refund can be sent to The Mary Potter Foundation as follows:

Email: reception@marypotter.org.au

Mail: Accounts – The Mary Potter Foundation

PO 2003 North Adelaide SA 5006

• If an amount is adjusted by The Mary Potter Foundation, the original receipt issued for the incorrect amount will become invalid and a new receipt will be issued for the amount of the adjusted donation.
• The Mary Potter Foundation reserves the right to pass any refund transaction charges on to the donor.
• Refunds will be returned using the original method of payment – if donation has been made by credit card, the refund must be credited to that same credit card.
• Should an error be made by The Mary Potter Foundation or our financial institution(s), a refund of the full amount will be made once we are notified of the error in writing and all costs will be borne by The Mary Potter Foundation or our financial institution(s).